Update your CRM by voice

The fastest CRM update is the one you talk through on the walk back to your car. Spiich takes a spoken note, transcribes it, and turns it into the records, notes and tasks it describes. The transcription model is primed with sales vocabulary, so terms like ARR, MQL, ICP and champion come back spelled properly instead of mangled.

Dictate in the web app

1. 1

   Start recording

   Click the microphone button on the right of the composer (Record voice (R)), or just press R when your cursor is not in a text field.

2. 2

   Talk

   Say the update the way you would tell a colleague. The button becomes a stop control while you speak.

3. 3

   Stop

   Press the button again, or press R again. A green tick confirms the transcript landed.

4. 4

   Check and send

   The text appears in the composer, appended to anything you had already typed. Edit it if you want, then press Enter.

Because the transcript lands in the composer rather than sending straight away, you can add an @ mention or a file before you send. See Point Spiich at a specific record.

Dictate in the Chrome extension

The extension side panel has the same record button in its message box, and the same R shortcut when your cursor is not in a field. The first time you use it, Spiich opens a one-time setup tab titled Enable microphone access, asks Chrome for the permission, and closes itself once you allow it. After that it works from any page.

If the tab shows Permission denied, open chrome://settings/content/microphone, remove Spiich from the blocked list, then reload and click Try Again. See Chrome extension.

Dictate on your phone

The mobile app is built for this. Open a chat, hold the record button in the message bar and talk. A live waveform shows while you speak and you can cancel a recording you do not want. iOS asks for microphone access the first time.

The plus button in the same message bar attaches photos from your camera or library, up to ten per message, so you can photograph a business card and dictate the context around it in one go. See Mobile app.

Set your transcription language

Spiich defaults to English. If you sell in another language, change it once.

1. 1

   Open Agent Customization

   Go to Settings > Agent Customization.

2. 2

   Find User information

   Scroll to the User information section.

3. 3

   Pick your language

   Open Speech Recognition Language and choose the primary language you speak in recordings.

4. 4

   Confirm it saved

   The choice saves immediately and a Changes saved toast confirms it.

Eighteen languages are available: English, Swedish, Spanish, French, German, Italian, Portuguese, Dutch, Danish, Norwegian, Finnish, Polish, Russian, Japanese, Chinese, Korean, Arabic and Hindi. The setting is personal to you, so everyone in the workspace picks their own.

Worked examples

What this does not do

• Voice input captures a short note for transcription. It does not record a meeting. Only the Spiich Recorder desktop app records calls, on macOS and Windows.
• The transcript lands in the composer as text. Nothing is sent, and nothing is written to your CRM, until you press Enter.
• Spiich never sends an email or books a meeting off the back of a voice note. It drafts and prepares. See What Spiich will and will not do on its own.

If something goes wrong

• `Recording Error, Could not access microphone`. Your browser blocked microphone access for Spiich. Allow it in your browser's site settings, reload, and press record again.
• `Transcription Error, Could not transcribe audio`. The recording was empty or unusable, or the service hiccuped. Record again, speak closer to the microphone, and check your language setting.
• The text comes back in the wrong language, or garbles sales terms. Your Speech Recognition Language is set to a language you are not speaking. Change it in Settings > Agent Customization.
• The extension will not record at all. Finish the one-time microphone setup tab. Until Chrome has granted the permission to the extension, the record button cannot start.