5 guides
Troubleshooting
Fixes for the things that most commonly go wrong, and how to reach a human.
- You cannot sign in
Most Spiich sign-in failures come from a personal email domain at signup, an unaccepted invitation, an expired two-factor code, or a workspace with no active subscription. Here is how to tell which.
- Your CRM data looks wrong
A record that looks missing in Spiich is usually the first import still running, a change waiting on the five-minute poll, or an object the agent has no access to. Check them in that order.
- A meeting did not record
The state on the meeting row tells you whether capture failed or processing failed. Check the recorder license, the pairing and the three macOS permissions before you re-record anything.
- Meetings or emails are missing
Spiich reads only your primary calendar and skips all-day and solo events, so a missing meeting is usually a visibility rule rather than a fault. Briefings also pause themselves after ten days of unopened digests.
- A background agent did not do what you expected
An agent that did nothing is usually paused for credits, capped by its daily run limit, holding changes for review, or waiting on a trigger that never fired. The dashboard tells you which.
Frequently asked questions
Last updated August 25, 2026