Which Spiich app to use

Everything starts in the web app at app.spiich.ai. The other three clients exist because some work is easier from a browser side panel, from your desktop, or from your phone. You do not choose one. Most reps end up with the web app plus one or two of the others.

The four clients

One account, one workspace

Every client signs in with the same Spiich credentials, and every client sees the same records, chats, meetings and briefings. Sign in once in the web app and the rest is quick:

• The Chrome extension can adopt your session from an open Spiich tab in the same browser, so you rarely type a password twice. See The Chrome extension.
• The mobile app takes your email and password or Continue with Google, and asks for your verification code if two-factor authentication is on.
• The desktop recorder is not signed in with a password at all. You pair the computer with a six-digit code from Settings > Meeting Agent, and every paired machine is listed under Connected devices where you can revoke it. See Install the meeting recorder.

Pick by the job in front of you

• Debriefing a call from the car, or adding a contact from a business card: mobile app.
• Asking about the page you are reading, or the CRM record open in your other tab: Chrome extension.
• Recording and transcribing a call, on any platform: desktop recorder. Nothing else records.
• Building a table, setting up a background agent, inviting a teammate, changing anything in Settings: web app.
• Reading the brief before a call: web app, recorder or mobile, whichever is nearest.

What each one cannot do

• Only the desktop recorder records meetings. The web app, the extension and the mobile app can capture a short voice note for transcription, but none of them records a call.
• The extension needs Chrome 116 or newer, because it uses Chrome's side panel. There is no Firefox or Safari build.
• The recorder has no Linux build, and Windows builds are unsigned, so Windows warns you on first launch.
• Using the recorder needs a Meeting Recorder license on your user. An admin grants it from Settings > User Management; on a contract, your account manager manages it.
• The mobile app has no settings screen and no sign-out button. Administration happens in the web app.
• First-run onboarding does not run on screens narrower than 768 pixels, so set your workspace up on a computer before you rely on the phone.

Check what you are already using

Open Settings > Insights and look at the Connected surfaces row. Background Agents, Chat, Recorder, Meeting Briefs, Extension, Mobile and Desktop are each marked In use or Not in use, and anything you have not installed links straight to where you get it.

If something goes wrong

• The extension keeps showing the login screen. It only adopts a session from a Spiich tab it recognizes, and it gives up on a tab Chrome has put to sleep. Click Open spiich.ai on the login screen, sign in there, then go back to the panel.
• "Generate pairing code" says a Meeting recorder license is required. Your user does not have one. An admin on a self-serve plan can grant themselves one from Settings > Meeting Agent; otherwise ask an admin to grant it from Settings > User Management. The in-app message points at "Settings > Team"; the page is called User Management.
• "My Day is not available" on your phone. Your Google account is not connected, or meeting briefings are off for your user. Fix both in the web app, then reopen My Day. See My Day.