# Meetings or emails are missing

> Spiich reads only your primary calendar and skips all-day and solo events, so a missing meeting is usually a visibility rule rather than a fault. Briefings also pause themselves after ten days of unopened digests.

- Source: https://spiich.ai/help/troubleshooting/email-calendar-problems
- Section: Troubleshooting
- Who can do this: Everyone
- Time: 4 minutes
- Last updated: 2026-08-24

Email and calendar connections in Spiich are per person, not per workspace, so everything here is something you can check on your own account. Most "missing" meetings are meetings Spiich never imports on purpose. Read the rules first, then the connection checks.

## A meeting is missing from My Day

Spiich never imports these, and they never get a briefing:

- All-day events.
- Events with one attendee or fewer. Focus blocks, reminders and out-of-office entries fall into this category.
- Zero-length entries, unless a recording is attached to them.
- Anything on a secondary calendar, a shared calendar, or a calendar you subscribe to. Only your primary calendar is read.

If the event has at least one other attendee and a real start and end time, the next thing to check is timing. Google calendars push changes as they happen. Microsoft 365 calendars refresh on the hourly sync, so an event added minutes ago is not there yet. My Day also shows only meetings you are an attendee of, and loads at most 100 meetings per day.

A cancelled meeting still showing in Spiich is the same story in reverse. Google cancellations arrive with the next push-triggered sync; other removals are cleaned up on the nightly pass. If it survives past the following day, disconnect and reconnect the provider.

## My Day asks you to connect a calendar

The screen "Connect your calendar to use My Day" means neither Google Workspace nor Microsoft 365 is connected on your user. Click `Connect Google Workspace` or `Connect Microsoft 365` on that screen and you are returned to My Day when the consent flow finishes.

## The wrong account is connected

Spiich supports one email and calendar provider per person. If the `Connect` button on the card you want reads "Unavailable", or you get "Cannot Connect", the other provider is still connected.

Open the three-dot menu on the connected provider's card at [`Settings > Integrations`](https://app.spiich.ai/settings/integrations), choose `Disconnect`, confirm, then connect the one you actually want.

## A permission reads "Not granted"

An amber "Not granted" next to Gmail, Calendar, Outlook Mail or Meet means that permission was unticked on the provider's consent screen, so Spiich cannot read that source. The same thing surfaces in Chat as a `Reconnect` warning on the Email search or Calendar search row instead of a toggle.

Click `Reconnect` on the provider card, or click the tool row in Chat, and approve every permission the consent screen asks for. Metrics that depend on a missing source quietly return nothing rather than erroring, so this is worth checking whenever a number looks too low.

## Your connection expired

An alert saying Spiich can no longer see new calendar events or email means the access token was revoked or expired, usually after a password change, an account reset, or an admin revoking app access. Click `Reconnect` in the alert, or go to `Settings > Integrations > Email and calendar` and reconnect the provider card. See [Connect Gmail and Google Calendar](/help/connect-your-tools/connect-gmail-and-google-calendar) or [Connect Outlook and Microsoft 365](/help/connect-your-tools/connect-outlook-and-microsoft-365).

## Briefings stopped arriving

| Cause | How you tell | What to do |
| --- | --- | --- |
| Briefings paused themselves | My Day shows a "Meeting preps are paused" banner. Delivered digests went unopened for 10 days. | Click `Turn preps back on`. Today's meetings are prepared immediately and the banner reports progress. |
| The switch is off | [`Settings > User Settings > Meeting briefings`](https://app.spiich.ai/settings/user) shows "Send Meeting Briefings" off. | Turn it back on there. The unsubscribe link at the bottom of the digest email does not land on this page, so go directly. |
| The wrong timezone | The digest arrives at an odd hour. It is sent at 6 AM in the timezone on your profile, and defaults to Europe/Stockholm when unset. | Set your timezone at `Settings > User Settings > Meeting briefings`. |
| The subscription or trial lapsed | Digests stop entirely. Briefings only go to accounts with an active subscription or live trial. | Sort billing, then check again the next morning. |

A single meeting can also be skipped by design, and the card says which rule applied: everyone is on your own domain so the meeting is internal, the only external attendees use personal mail domains so there is no company to research, there are more than 50 attendees, or the meeting starts more than 24 hours away. A card that reads "Preparing briefing" and never fills in is still running or has failed; if it turns into "We couldn't generate a briefing for this meeting", two failed attempts have marked it dead and we need to reset it. More in [Meeting briefings](/help/meetings/meeting-briefings).

## Emails Spiich cannot see

If the assistant answers "No email client connected", connect a provider at `Settings > Integrations`. If it cannot see emails you know are in the CRM, an admin may have turned off the agent's access to CRM-synced email at [`Settings > Object Types`](https://app.spiich.ai/settings/entity-types), or the messages came from Attio, where mail is visible only to the people who were on it.

## What Spiich will not do with your calendar

Calendar and mailbox access are both read-only. Spiich cannot create, edit, move, cancel or RSVP to an event, and it cannot send mail or save drafts into your mailbox. Every follow-up is handed to your own mail client with the message pre-filled so you press Send. If you asked Spiich to move a meeting and nothing happened, make the change in Google Calendar or Outlook: it is picked up immediately on Google and within the hour on Microsoft.

## Still stuck

Email hello@spiich.ai with the meeting date and title, which provider you have connected, and what the provider card at `Settings > Integrations` says. Add a screenshot of any "Not granted" row. You can also use the [contact form](/contact).

## Frequently asked questions

### Can Spiich send email from my mailbox?

No. Mail access is read-only. Spiich drafts the follow-up and hands it to your mail client with recipients, subject and body pre-filled, and you press Send. Nothing is ever sent on your behalf.

### Why did my draft copy to the clipboard instead of opening my mail client?

The draft was too long for a pre-filled compose link. The practical limit is roughly 2,000 characters for a desktop mail client and roughly 8,000 for Gmail or Outlook web, and encoding inflates plain text several times over. Open a new message and paste: the whole draft is already on your clipboard.

### Can I sync a shared or secondary calendar?

No. Only your primary calendar is read. Secondary calendars, shared calendars and subscribed calendars are not synced, so meetings that live only on those will not appear in [My Day](/help/meetings/my-day).

### Can I connect both Google and Microsoft?

Not on the same person. Spiich supports one email and calendar provider per user, and the second card shows **Unavailable** until you disconnect the first. Different people in the same workspace can use different providers.

## Related

- [Connect Gmail and Google Calendar](https://spiich.ai/help/connect-your-tools/connect-gmail-and-google-calendar)
- [Connect Outlook and Microsoft 365](https://spiich.ai/help/connect-your-tools/connect-outlook-and-microsoft-365)
- [Meeting briefings](https://spiich.ai/help/meetings/meeting-briefings)
- [My Day](https://spiich.ai/help/meetings/my-day)
- [Meetings in Spiich](https://spiich.ai/product/meeting)
- [Talk to Spiich](https://spiich.ai/contact)