# Your CRM data looks wrong

> A record that looks missing in Spiich is usually the first import still running, a change waiting on the five-minute poll, or an object the agent has no access to. Check them in that order.

- Source: https://spiich.ai/help/troubleshooting/crm-sync-problems
- Section: Troubleshooting
- Time: 5 minutes
- Last updated: 2026-08-24

Spiich keeps one CRM per workspace in two-way sync. When something looks wrong, it is almost always one of four things: the first import has not finished, the change has not arrived yet, the connection needs reauthorizing, or the object or field is switched off for the agent. Work through them in that order.

## Is the first import still running?

If Chat shows a "Setting Up Your Workspace" progress screen and will not let you send a message, the first CRM import has not reached 100 percent. Large CRMs take longer. Leave it running: the screen clears itself when the import finishes, and the workspace admin gets a welcome email. The same screen offers an onboarding call while you wait.

Two related symptoms come from the same cause. [`Settings > Object Types`](https://app.spiich.ai/settings/entity-types) showing "Connect a CRM from Integrations to start syncing object types." means no CRM is connected yet, or no object types have landed. An expanded object showing "No attributes have synced for this object type yet." means that object's fields are still being imported. Wait a few minutes and reload.

## A change you made in the CRM has not appeared

Different changes travel by different routes.

| What changed | How it reaches Spiich | Worst case |
| --- | --- | --- |
| An Attio or Pipedrive record, note, task or list | Webhook, pushed as it happens | Seconds |
| A HubSpot contact, company or deal | Webhook, pushed as it happens | Seconds |
| A HubSpot task, note, lead or ticket | The five-minute polling cycle | Five minutes |
| A new, renamed or retyped field, an Attio list or list field, or workspace members | The hourly schema refresh | One hour |

> **Note:** There is no "Sync now" or "Resync" button anywhere in Spiich. Syncing is driven by webhooks, the five-minute poll and the hourly refresh, so the fix for a change that has not arrived is almost always to wait for the next cycle.

This is also why a list or list field you created in Attio moments ago is not selectable yet when you ask the assistant to add someone to it. Try again after the next hourly refresh.

## The "Reconnect to your CRM" banner

A banner above Chat reading "To use the latest spiich features, you need to reauthenticate" means Spiich now needs a permission the existing connection does not hold. It cannot grant that to itself.

> **Admin only:** Only workspace admins see the banner and only an admin can click `Reauthenticate` and approve the CRM consent screen. If you are a member, ask an admin. Reauthorizing a connection is admin-only by design.

If reauthorizing drops you back on [`Settings > Integrations`](https://app.spiich.ai/settings/integrations) with "Attio workspace mismatch. Please try again." or "Hubspot workspace mismatch. Please try again.", you signed in to a different CRM workspace than the one Spiich is connected to. Spiich checks the Attio workspace slug, the HubSpot portal ID and the Pipedrive API domain before it accepts new tokens. Sign out of the CRM, sign back in to the workspace or portal that is already connected, then click `Reauthenticate` again.

## The agent cannot see or change a field

Every object and field the agent may read or write is controlled at `Settings > Object Types`. If Spiich says it cannot find a field, or quietly leaves one alone, check the switches there.

When a `Writable` switch refuses to turn on, the tooltip names the reason:

- "This object isn't writable" means the parent object row above it is not writable. Turn that on first.
- "Turn on visibility first" means the field's `Visible` switch is off.
- "· Read-only in CRM" means the field can never be written from Spiich. The CRM would reject the write, so it has to be changed in the CRM itself.

An object row carrying a red `Sync failed` badge is telling you the last attempt to read that object's schema or records failed. Hover the badge: it shows the reason the CRM returned. Most are a missing CRM permission, which an admin fixes by reauthorizing, or an object that does not exist on your CRM plan. More detail in [Control what Spiich can read and write](/help/connect-your-tools/control-crm-access).

## A save came back as a CRM error

A message starting "Hubspot error:", "Attio error:" or "Pipedrive error:" means the CRM rejected the write, usually because a required field is missing or a value is invalid. Spiich rolls its own change back so the two systems never disagree, which is why the record appears to vanish again. Read what the CRM asked for, fill it in, and save again. Creating a HubSpot ticket always needs a ticket status, and Spiich refuses that write up front rather than letting HubSpot reject it.

If the assistant says an object "is not enabled for this customer" when asked to create a lead or a ticket, that HubSpot object has not been connected for the workspace or has been switched off. An admin turns it on at `Settings > Object Types`. Non-admins get "Connecting a HubSpot object requires an admin."

## Records that were never imported at all

- Attio custom objects arrive switched off. Turn the ones you want on individually under `Settings > Object Types > Custom objects`.
- Attio's own Users and Workspaces objects are never imported.
- HubSpot Leads and Tickets only exist where the portal has those products. Where an object is missing, Spiich skips it rather than failing the whole sync.
- Emails synced in from Attio are visible only to the people who were on the message.

## Still stuck

Email hello@spiich.ai with the record or field, the CRM it lives in, and the exact error text. Switching a workspace from one CRM to another is also a support request, not something you can do yourself, so start there too. You can reach us through the [contact form](/contact).

## Frequently asked questions

### Can I force a full resync of my CRM?

No. There is no manual resync control in the product. Changes arrive by webhook, by a five-minute polling cycle for the HubSpot objects webhooks do not cover, and by an hourly refresh of field schemas and Attio lists. If something is still wrong after an hour, email hello@spiich.ai.

### Can I disconnect my CRM and connect a different one myself?

No. A connected CRM shows a greyed-out **Connected** button with no disconnect option, and Spiich supports one CRM per workspace so the second card reads **Unavailable**. Switching CRM is a support request. Email hello@spiich.ai or use the [contact form](/contact).

### Filtering a deal table by pipeline returns nothing. Why?

Older saved filters stored the CRM’s internal pipeline ID, while synced deals store the readable pipeline title. Re-pick the pipeline by name in the filter. Opening and saving an older insight metric also upgrades its stored value automatically.

### Does turning a field off delete anything?

No. The `Visible` and `Writable` switches only control what the agent may read and change. Nothing already synced is removed, and nothing in your CRM is touched.

## Related

- [Connect your CRM](https://spiich.ai/help/connect-your-tools/connect-your-crm)
- [Control what Spiich can see and change](https://spiich.ai/help/connect-your-tools/control-crm-access)
- [How Spiich and your CRM stay in sync](https://spiich.ai/help/your-data/crm-sync-rules)
- [Tables and views](https://spiich.ai/help/your-data/tables-and-views)
- [Spiich integrations](https://spiich.ai/integrations)
- [Talk to Spiich](https://spiich.ai/contact)